Terms and Conditions

1. Acceptance of Agreement

By downloading, registering, or using the AssociaOne application (the "App"), operated by Sathuram Software Services ("we", "our" or "us"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the application.

2. Eligibility and Account Responsibilities

• You must be an authorized property owner, registered tenant, or authorized committee administrator within a participating residential society.
• You are responsible for safeguarding your login credentials and for all activities that occur under your account.
• You agree to provide true, accurate, and current information regarding your flat unit, contact details, and tenancy status.

3. Maintenance Billing and Payments

• Invoice Generation: Maintenance fees, utility surcharges (such as metered water, diesel generator consumption, parking, and repair fees), and late penalties are determined by your residential association's governing bylaws and committee rules.
• Payment Obligations: Flat owners and tenants are responsible for clearing dues within the association's stipulated due dates.
• Receipts and Disputes: Payment receipts generated through the platform serve as electronic proof of collection. Any billing calculation dispute must be raised with your local association committee.

4. Permitted Use and Code of Conduct

Users agree not to:

• Use the platform to harass, defame, or intimidate other residents or committee staff.
• Upload false payment reference numbers or forged transaction proofs.
• Attempt unauthorized access to other flats' private billing records or administrative modules.
• Reverse-engineer or interfere with the platform's API or server infrastructure.

5. Role of the Software Platform

The platform provides software tools for association record-keeping, invoice automation, and communication. The platform does not act as a landlord, financial institution, or dispute arbitrator. Any interpersonal, tenancy, or financial disputes between unit owners, tenants, and the association committee remain strictly between the respective parties.

6. Account Termination

The association management or platform administration reserves the right to suspend or terminate app access for any user who violates these terms or ceases to be a resident/owner in the property.

7. Limitation of Liability

To the maximum extent permitted by applicable law, the platform shall not be liable for indirect, incidental, or consequential damages resulting from network outages, third-party payment gateway failures, or incorrect data entered by association administrators.

8. Contact